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USER AGREEMENT
Last updated: March 17, 2025
on the procedure for using the mobile application
1. General Provisions
1.1. This User Agreement (hereinafter referred to as the "Agreement") defines the terms of use of the GoGym mobile application (hereinafter referred to as the "Application"), regulates the rights and obligations of the Administration and Users.
1.2. The Application is a marketplace for searching, booking, paying and providing sports services between Clients, Coaches and Sports Facilities.
1.3. Registration and use of the Application confirm the User's agreement with the terms of this Agreement and the Privacy Policy.
1.4. Application Administration: Company name or IP "TITAN", email: devs@gogym.kz, is the owner of the Application and ensures its functioning.
2. Terms and definitions
2.1. User – any individual or legal entity registered in the Application
2.2. Client/Athlete — an individual who orders and pays for services –
Coach/The instructor - is an entrepreneur who provides sports services
2.3. Sports facility — an organization or entrepreneur providing sports services and rental facilities.
2.4. Account – the User’s account in the Application.
2.5. Balance — the User's internal account that displays funds for payments in the Application
2.6. Commission — is the remuneration of the Administration in the amount stated in the application from the cost of each successful transaction.
2.7. Bonuses — are the internal currency of the Application for encouraging Clients.
3. Registration and account
3.1. To use the Application, you must register and create an Account by providing reliable data.
3.2. Minors (under 18 years of age) may use the Application through a legal representative.
3.3. Coaches and Sports Facilities are required to confirm the status of an entrepreneur (individual entrepreneur/LLP) and provide the necessary documents upon request of the Administration.
3.4. The User is responsible for the safety of his/her account data and undertakes not to transfer them to third parties.
4. Users rights and obligations
4.1. The User is prohibited from:
– posting false information;
– violating the rights of other Users;
– duplicating accounts;
– committing fraudulent actions;
– using the Application for illegal purposes.
4.2. The User has the right to:
– use the functionality of the Application for its intended purpose;
– receive bonuses for activity;
– leave reviews and participate in ratings;
– contact support to resolve issues.
5. Payment procedure
5.1. All payments for services are made through the payment systems of the Application. A commission is deducted from each successful payment of Coach or Sports Facility.
5.2. Bonuses are awarded to Clients for payment of services, reviews, recommendations and activity. The bonuses can be used for partial payment (up to **30%**) of services in the Application.
5.3. All calculations between participants are recorded in the Application, with the ability to view them in your personal account.
6. Refund Policy
6.1. Refunds are possible in the following cases: – cancellation of the service by the Coach or the Sports Facility; – a technical failure that made it impossible to receive the service; – closure of the Sports Facility for more than 14 days.
6.2. Refund at the initiative of the Client:
Single (1 pc.) training in all formats: individual, personal, group, open day.
Time remaining before the start | Deduction from the client | how much % of the deduction amount will the coach receive | how much % of the deduction amount will the system receive |
more than 72 hours | No deductions | - | - |
72-48 hours before training | 5 % deduction from the amount of each cancelled training session | 70 % | 30 % |
47-25 hours before training | 10 % deduction from the amount of each cancelled training session | 70 % | 30 % |
24-12 hours before training | 15 % deduction from the amount of each cancelled training session | 70 % | 30 % |
12 - 1 hours before training | 20 % deduction from the amount of each cancelled training session | 70 % | 30 % |
less than 1 hour before training | 35 % deduction from the amount of each cancelled training session | 70 % | 30 % |
Once training has started or is completed, no refunds are possible.
Block (package) of training sessions.
Have you already started training | How much time is left before the first training session within the block? | What's happening? |
No, we haven't started. | more than 3 days | cancellation of the entire block and full refund |
No, we haven't started. | less than 3 days | Cancellation is not possible |
Yes, we have started | - | Cancellation is not possible |
Once training has started or is completed, no refunds are possible.
6.3. All refunds are credited to the Client’s internal account with the possibility of withdrawal or reuse.
7. Ratings and reviews
7.1. Users have the right to leave reviews about Trainers, Sports Facilities and Clients.
7.2. Reviews affect the rating, which is taken into account when displaying profiles and promoting services.
7.3. The Administration has the right to delete reviews that violate the rules of the Application (insults, lies, spam).
8. Limitation of Liability
8.1. The Application Administration is not a service provider and is not responsible for their quality, safety, or compliance with expectations.
8.2. Coaches and Sports Facilities are responsible for the provision of services.
8.3. The Administration is not responsible for the losses incurred by the User as a result of the actions of other Users.
8.4. In case of disputes between Users, the Administration may act as a mediator, but is not obligated to participate in the settlement.
9. Personal data
9.1. The User agrees to the processing of their personal data for the purposes of the Application operation, promotion of services and compliance with the law.
9.2. The Administration undertakes to maintain confidentiality and protect personal data in accordance with the Law "On Personal Data".
10. Changes to Terms and Conditions
10.1. The Administration has the right to make changes to the Agreement with mandatory notification of Users via the Application. Continued use of the Application after the publication of a new version of the Agreement means full agreement with its terms.
11. Final Provisions
11.1. This Agreement is valid indefinitely while the User uses the Application.
11.2. All disputes are resolved through negotiations, and if this is not possible - in court at the place of registration of the copyright holder of the application.
11.3. Feedback and support are available at: [devs@gogym.kz].