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Public offer (for clients)
Last updated: March 17, 2025
on the conclusion of an agreement for the use of the sports app-marketplace GoGym
1. General Provisions
1.1. This Public Offer (hereinafter referred to as the “Offer”) is an official offer from Individual Entrepreneur “TITAN”, addressed to any legally capable person (hereinafter referred to as the “User”) to accept the terms of this Agreement (hereinafter referred to as the “Agreement”) and start using the GoGym mobile application (hereinafter referred to as the “Application”).
1.2. The Application is a marketplace for searching, booking, paying, and providing sports services between Clients, Coaches, and Sports Facilities.
1.3. Acceptance of the Offer (registration and use of the Application) confirms the User’s full agreement with the terms of this Agreement.
1.4. Users of the Application may only be fully legally capable persons over the age of 18.
1.5. Registration of minors (under 18 years of age) is possible only through the account of a legal representative (parent or guardian) or through a Coach who is an entrepreneur, with confirmation of the legal representative’s consent.
1.6. Coaches have the right to register their wards (underage athletes) with written consent from their legal representatives, taking full responsibility for the accuracy of the provided data.
1.7. Minors may use the service only through the account of an Adult User who bears full responsibility for all actions and payments.
2. Participants and Status
2.1. Clients / Athletes — individuals purchasing services from Coaches and Sports Facilities.
2.2. Coaches / Instructors — individual entrepreneurs providing sports services.
2.3. Sports Facilities — entrepreneurs or legal entities offering memberships, gym rentals, coaching services, and other sports-related activities.
2.4. All Coaches and Sports Facilities are required to confirm their entrepreneurial status and bear full tax and legal responsibility for the services provided.
3. Subject of the Agreement
3.1. The GoGym Application provides a technical platform for interaction between the parties.
3.2. The Application Administration is not a party to transactions between Users and is not responsible for the quality, safety, or legality of the services provided.
3.3. The Administration has the right to suspend or block accounts in case of violations, frequent complaints, suspected fraud, legal violations, or other circumstances that threaten the security of the service and its Users.
4. Financial Terms and Settlements
4.1. Payment for services is carried out through the integrated payment systems of the Application.
4.2. A commission (as specified in the Application) is charged from Coaches and Sports Facilities for each paid service.
4.3. The commission is automatically deducted by the system for each transaction.
4.4. Mutual settlements between Coaches and Sports Facilities are carried out in accordance with possible agreements between the parties, recorded within the Application.
4.5. All payments, refunds, and deductions are displayed in the users’ personal accounts.
5. Bonus System
5.1. For activity within the Application, Clients are awarded bonus points (for purchases, reviews, and participation in promotions).
5.2. Bonuses can be used to pay up to 30% of the service cost.
5.3. Bonuses are valid for 6 months from the date of accrual, after which they expire.
5.4. Coaches and Sports Facilities receive rating privileges (Bronze, Silver, Gold, Platinum), which affect the visibility of their services in the Application.
6. Refund Policy
6.1. Refunds are possible in the following cases:
– cancellation of the service by the Coach or Sports Facility;
– technical failure preventing the service from being provided;
– closure of a Sports Facility for more than 14 days.
6.2. Refund at the initiative of the Client:
Single (1 pc.) training in all formats: individual, personal, group, open day.
Time remaining before the start | Deduction from the client | how much % of the deduction amount will the coach receive | how much % of the deduction amount will the system receive |
|---|---|---|---|
more than 72 hours | No deductions | - | - |
72-48 hours before training | 5 % deduction from the amount of each cancelled training session | 70 % | 30 % |
47-25 hours before training | 10 % deduction from the amount of each cancelled training session | 70 % | 30 % |
24-12 hours before training | 15 % deduction from the amount of each cancelled training session | 70 % | 30 % |
12 - 1 hours before training | 20 % deduction from the amount of each cancelled training session | 70 % | 30 % |
less than 1 hour before training | 35 % deduction from the amount of each cancelled training session | 70 % | 30 % |
No refunds will be given once training has started.
A block (package) of training sessions
Have you already started training | How much time is left before the first training session within the block? | What's happening? |
|---|---|---|
No, we haven't started. | more than 3 days | cancellation of the entire block and full refund |
No, we haven't started. | less than 3 days | Cancellation is not possible |
Yes, we have started | - | Cancellation is not possible |
No refunds will be given once training has started.
6.3. Funds are returned to the Client’s internal account with the possibility of withdrawal or reuse.
7. Ratings and Reviews
7.1. Upon completion of services, the parties may leave mutual feedback and ratings.
7.2. Systematic negative reviews may lead to a decrease in rating and account suspension or blocking.
7.3. Coaches have the right to restrict access to their services for unwanted Clients.
8. Liability of the Parties
8.1. Coaches and Sports Facilities are fully responsible for the quality and safety of the services provided.
8.2. The Application Administration is not responsible for any losses, damages, or dissatisfaction resulting from actions of third parties.
8.3. The Administration has the right to restrict, block, or delete accounts of violators without refund in case of systematic violations.
8.4. Users agree to the processing of their personal data for the purposes of service operation.
9. Final Provisions
9.1. The terms of this Offer may be changed unilaterally by the Administration with mandatory publication of a new version in the Application.
9.2. Continued use of the Application constitutes acceptance of the current version of the Offer.
9.3. All disputes are resolved through negotiations, and if not possible — through the court at the place of registration of the copyright holder of the Application.